There’s nothing more frustrating than a copier that decides it has other plans—especially when your office is on a deadline. The good news: most copier problems are familiar, fixable, and don’t require a service call. Below are seven of the most common copier issues we at McLink Copy Services in the Philippines see daily, with quick, practical fixes you can try right now.
1. Paper jams that won’t quit
Paper jams are the copier world’s equivalent of a stubbed toe: annoying, disruptive, and usually avoidable. Jams often happen because of misaligned paper, humid paper stock, or small scraps stuck inside.
Quick fix: Turn the machine off, open all accessible panels, and gently remove paper in the direction the machine feeds it (don’t rip). Check for tiny scraps in the paper path, rollers, and tray. Fan and realign your paper before reloading—make sure the guides are snug, not jammed. If jams happen often, try a different paper batch or lower the humidity around the machine.
2. Faded or uneven prints
When prints come out pale, streaky, or with parts lighter than others, toner or drum issues are usually to blame. Low toner, a damaged drum, or even incorrect print settings can cause this.
Quick fix: Check toner levels and replace the cartridge if needed. Run a cleaning cycle from the copier menu (most models have one). Verify that the correct paper type and print density are set. If streaks persist, the drum or developer unit might need replacement—contact your service provider.
3. Lines, spots, or repeating marks on pages
If you see consistent lines or repeating marks on every page, there’s likely dirt or damage on the scanner glass, drum, or rollers.
Quick fix: Clean the scanner glass and the white strip next to it with a soft, lint-free cloth and a bit of glass cleaner. Avoid spraying directly—apply cleaner to the cloth. For repeating marks, check and gently clean the drum and rollers where accessible. If the mark matches the timing (e.g., every 10 cm), a component may be damaged and will need professional replacement.
4. Copier won’t power on or keeps restarting
A copier that refuses to stay powered is a productivity killer. Causes can range from simple power-supply problems to internal electrical issues.
Quick fix: Ensure the power cord is firmly plugged into a grounded outlet. Try a different outlet and avoid using extension cords if possible. If the machine restarts during warm-up, let it cool and try again. Persistent power cycling usually needs a technician—don’t attempt internal repairs.
5. Poor scan or copy quality from mobile or network scans
Modern copiers connect to networks and devices, but glitches in drivers, network bandwidth, or scan settings can ruin a crisp scan.
Quick fix: Confirm network connections and that the copier is on the same subnet as your device. Update your scanning app or driver on your computer. Adjust scan resolution and contrast; for text documents, 300 dpi is usually enough and smaller file size. If network scans time out, try connecting directly via USB or check your office network for congestion.
6. Paper feed errors or multiple sheets feeding at once
If the machine pulls two or more sheets at once—or refuses to pick any—feed rollers or paper humidity is probably the issue.
Quick fix: Remove and fan the paper stack before loading, making sure sheets aren’t sticking together. Clean the feed rollers with a damp cloth (follow your copier’s manual). Replace old or curled paper. If multiple-sheet feeds continue, the roller’s grip may be worn and need replacement.
7. Error codes and cryptic messages
Modern copiers throw up codes that look like hieroglyphics. While some point to simple fixes, others require trained attention.
Quick fix: Note the exact error code and consult the user manual’s troubleshooting section—many codes are covered with step-by-step fixes. If the code persists, jot it down and call McLink Copy Services for fast diagnosis. Having the code speeds up the repair.
Keep your copier happy — and your business moving
Routine maintenance prevents most of these issues: keep the area dust-free, use recommended paper and supplies, schedule periodic cleanings, and train staff on basic handling. When in doubt, calling a professional saves time—especially if the problem involves internal parts or electrical systems.
At McLink Copy Services in the Philippines, we handle diagnostics, preventive maintenance, and fast repairs so you don’t lose working hours to a temperamental machine. Need help now or want to set up a maintenance plan? Reach out to our team and we’ll get your copier back to work—fast.